Why use a Travel Agent?

We hope you love the experience and if it’s your first time using an agent or if you are a long-term believer here is some information about what to expect when dealing with us.

Our number ONE priority is service.
We are here for you, we will always try our hardest for you.

At your initial enquiry, your consultant will ask a lot of questions to ensure we are both on the same page in recommending particular hotels, airlines, tours or cruises. Please remember to let us know any special interests, needs or occasions for your travels. Once your destination has been decided your consultant will send you some ideas on itinerary and costs along with any other ideas we have found along the way.

Once you decide on your itinerary your consultant will prepare your final itinerary and statement of account. It is important that you receive and read our terms, conditions, checklist and payment details at this time. Once everything is confirmed and agreed, we will ask you sign the terms and conditions.

We will usually require payments at this time, whether it be in full or deposit only. Your account will clearly state when any future payments need to be made. Once final payment is made and we receive your final documents, they can most likely be emailed, posted or you may prefer to come into the office to collect them and discuss any other details.

Something we are asked frequently is “Why should I use a Travel Agent instead of booking online”?

Here are many reasons why using a Travel Agent is the way to go:

Travel Agents are fun people, get to know one!
There are a lot of things that we Travel Agents can do that a computer can’t. Consulting, airline waitlisting , complex fares, knowledge, support & emergency assistance.
You cannot call the internet when something goes wrong – you call us, not a call centre.
Travel agents can often save you money
The internet does not support your local community or your local economy
We only use trusted wholesalers, you know who you are giving your money to. We are a one stop shop for all your travel needs; no need to keep track of multiple companies and websites.
The internet is full of scams, we are real people with real experiences and a real business.
The internet does not ask you questions about your travel needs.
We are available to book via phone, email or instore. (instore appointments required)
Our staff have over 80 years combined experience
We give you non-biased knowledge and information.
We want your experience with us to be a pleasure; we are here to work with you not against you
We want to build relationships with our clients making repeat bookings even more seamless

“The Boss” is always accessible.