Thank you for giving us the opportunity to quote on your upcoming trip.

We understand you have a choice when it comes to booking your Travel Arrangements.

Please take some time to read the important information below.

It is important that you and all members of the travelling party are aware of the following conditions as they may relate all or in part to the quote/bookings held by our office on your behalf.  All reservations will be booked under the terms & conditions laid down by the airlines and tour operators.  Please also see our Terms & Conditions here

QUOTING & ITINERARY PLANNING
A non-refundable fee of $150.00 will apply to all quotes. This covers our time and expertise when planning your trip or giving advice and will be charged at the initial consultation.

Over many years we have gathered a multitude of information from worldwide destinations and are only too happy to impart our knowledge and tips to our clients to create your perfect holiday. As we are sure you can appreciate though, this intellectual property is valuable to our business.

PRICES QUOTED
Prices quoted are always strictly subject to availability and are not guaranteed until full payment has been made. Prior to full payment, costs may vary depending on currency fluctuations, fuel and security charges and other reasons such as changes in airport and departure taxes.
Quoted prices will include any pre-paid taxes and our booking management fees.

PAYMENT OPTIONS
Prices quoted are based on payment by cash, cheque or direct deposit. Credit card payments are accepted and surcharges may apply depending on fees imposed by airlines, tour operators and banks. In some cases to minimise credit card charges we may advise your credit card details directly to the Service Provider to process the charge.

BOOKING MANAGEMENT /SERVICE FEES
Booking and service fees will apply for particular itineraries and products. Fees have been compiled with regard to consultants’ time, expertise, knowledge and experience. Any fees will be including in your quote and can be viewed within our Terms & Conditions

TAXES & LEVIES IMPOSED
Governments, airlines and airports impose a variety of security, airport and departure taxes. Where possible these taxes and charges have been included in the cost of the airline ticket. There may be some variations in final costs depending on exchange rate fluctuation and new taxes imposed at time of ticketing. Any additional costs or taxes that occur after departure are the responsibility of the traveller.

TRAVEL INSURANCE
Please ask your consultant for a quote specific to your needs. If you decline the offer to purchase travel insurance you will be required to sign an indemnity form. Insurance should be taken out at the same time any initial money has been paid.

PASSPORTS & VISA REQUIREMENTS
Passports are required for all international travel and must be valid for a minimum of at least six months beyond your scheduled return date to Australia. Travel documents and airline tickets must exactly match the name and spelling that appears in your passport

Please ensure that you advise your consultant of the correct details at the time of initial booking. We prefer to sight your passport before any bookings are made and we will not be liable for any incorrect information given to us nor for any re-issue fees imposed by us, the airline or tour operator should re-issue of documentation be required.

If you are not travelling on an Australian passport please inform us immediately as visas requirements may be different. It is your responsibility to obtain the necessary re-entry visa into Australia. Please also advise if you have a previous criminal record as you could be denied entry into your country of destination at the airport. It is the responsibility of each traveller to ensure that they have full and correct documentation to undertake their journey.

Although we are happy to assist in obtaining visas, issuance and compliance is not the responsibility of your travel agent. We cannot be held responsible should you be unable to obtain the correct visa to undertake your journey. Deportation for non-issuance or incorrect visa is at the traveller’s expense. Entry to any country is always at the discretion of local officials.

DEPARTMENT OF FOREIGN AFFAIRS & TRADE WARNINGS
Political unrest, acts of war or terrorism or natural disasters occur in certain parts of the world therefore the Australian Government, in conjunction with various other worldwide bodies, issue an advisory to Australian passport holders relating to travel in various countries. In these instances whilst travel to some countries is not advisable and some clauses of the travel insurance coverage may not be affective, we appreciate that some clients may still need to travel to those areas. Whilst we are prepared to make these bookings on our clients’ behalf we do so without responsibility or liability. Please always visit www.smarttraveller.gov.au prior to planning your trip.

FREQUENT FLYER PROGRAMS
Whilst your consultant is happy to advise which airlines participate in various frequent flyer programs and forward your frequent flyer numbers to airlines when making bookings, other matters related to Frequent Flyer Reward Programs is not our responsibility. Rules change on a regular basis and it is your responsibility to ensure that you are aware of any frequent flyer entitlements. Please note Frequent Flyer points are not always available on special fares with some airlines.

SPECIAL REQUESTS
If you have any special requests such as aisle or window seats, special dietary requirements, airport assistance or hotel room type, every attempt will be made by us to accommodate your request. As we are not ultimately the service provider we are not in a position to be able to guarantee the requests.

TRAVELLERS HEALTH ADVICE
Some areas of the world have special vaccination and health requirements. We recommend that you contact your doctor or Travel Clinic for advice. If you are unable to undertake travel because you do not meet the health requirements, we will not be liable for any extra costs that may be incurred.

PRIVACY ACT
East Ivanhoe Travel & Cruise complies with the National Privacy Principles in the Privacy Act 1988. For further information a copy of our privacy policy is available on our website. In order for us to process your travel arrangements we may disclose personal information to our travel providers.